Customer Service Agent - Day Shift
3.
7 Hebron, KY Hebron, KY Full-time Full-time From $18.
50 an hour From $18.
50 an hour Not your average call center job.
M-F, Day shift schedule 9:
30am - 6pm.
Train 8:
30am-5pm.
We offer benefits on day 1, eligible for monthly bonuses, and competitive pay based on optical experience.
PRIMARY
Responsibilities:
Responds, investigates and resolves any inbound customer requests and inquiries Uses several systems for status updates on all network orders Provides technical assistance and support for incoming queries and issues Recommends appropriate product Place outbound calls to accounts to resolve items on unclean orders Manages difficult customer situations in a calm and professional manner Proactively contacts customers to follow up on customer requests Manually enter orders into the system Applies discounts and credits on warranty claims Provides pricing on individual and multiple orders Notifies customers on any deviations from delivery or further commitments ahead of time Builds customer interest in new products (lenses, coatings) and services Provides information, and modifications to insurance claim order Assists with product conversions Provides assistance to sales, marketing and finance Assist internal stakeholders with inquiries related to accounts, products, services and status of orders Documents contacts, actions and responses in the provided tools Actively gathers feedback and drives continuous improvement of services and processes QUALIFICATION REQUIREMENTS:
High school diploma or equivalent Strong customer focus and customer service attitude Strong verbal and written communication skills Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
Strong ability to work in a fast paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level Strong problem solving, teamwork, and time management skills 3 to 5 years of either technical customer service experience and / or optical experience Willingness and ability to catch up on customer service and / or optical skills & knowledge (depending on individual background and experience) Solid computer and Microsoft Office skills, in particular Excel and Word Job Type:
Full-time Pay:
From $18.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Hebron, KY 41048:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Hebron, KY Hebron, KY Full-time Full-time From $18.
50 an hour From $18.
50 an hour Not your average call center job.
M-F, Day shift schedule 9:
30am - 6pm.
Train 8:
30am-5pm.
We offer benefits on day 1, eligible for monthly bonuses, and competitive pay based on optical experience.
PRIMARY
Responsibilities:
Responds, investigates and resolves any inbound customer requests and inquiries Uses several systems for status updates on all network orders Provides technical assistance and support for incoming queries and issues Recommends appropriate product Place outbound calls to accounts to resolve items on unclean orders Manages difficult customer situations in a calm and professional manner Proactively contacts customers to follow up on customer requests Manually enter orders into the system Applies discounts and credits on warranty claims Provides pricing on individual and multiple orders Notifies customers on any deviations from delivery or further commitments ahead of time Builds customer interest in new products (lenses, coatings) and services Provides information, and modifications to insurance claim order Assists with product conversions Provides assistance to sales, marketing and finance Assist internal stakeholders with inquiries related to accounts, products, services and status of orders Documents contacts, actions and responses in the provided tools Actively gathers feedback and drives continuous improvement of services and processes QUALIFICATION REQUIREMENTS:
High school diploma or equivalent Strong customer focus and customer service attitude Strong verbal and written communication skills Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
Strong ability to work in a fast paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level Strong problem solving, teamwork, and time management skills 3 to 5 years of either technical customer service experience and / or optical experience Willingness and ability to catch up on customer service and / or optical skills & knowledge (depending on individual background and experience) Solid computer and Microsoft Office skills, in particular Excel and Word Job Type:
Full-time Pay:
From $18.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Hebron, KY 41048:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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