Senior Operations Manager - Groupon Goods - Fulfillment Center

Company Name:
Salary period: Annual
Groupon Goods is the online retail arm of Groupon. It features really good deals on great products. To get airspace on Groupon Goods, a product has to be cool enough to share and innovative enough to inspire. It also must be made of reliably bonded molecules and stardust.
The Senior Manager of Operations will be responsible for all aspects of the physical operations of customer fulfillment at our Groupon Goods Warehouse in Hebron, Kentucky. They will manage warehousing operations involved with receive, pick, put away, pack, and ship, as well as storage. There will be regular interaction not only within the supply chain, but cross-functionally, with account managers/buyers/freight providers/fulfillment providers/software developers. Some travel will be required to the headquarters and strategic partners.
ΓΆΒ ΒΆ Monitor, resolve, and work to eliminate operational issues that impact order fulfillment
ΓΆΒ ΒΆ Identify and resolve customer experience fulfillment risks, including warehouse issues and integration problems between the admin system(s) and the warehouse
ΓΆΒ ΒΆ Manage pick and pack operations and day-to-day relations with a fulfillment center
ΓΆΒ ΒΆ Work with Inventory Manager to manage liquidation sales and monitor storage and aging of inventory
ΓΆΒ ΒΆ Work with Accounting and Customer Service to provide insight to other departments on the status of inventory, receiving and warehousing operations
ΓΆΒ ΒΆ Develop reporting for visibility into warehousing and fulfillment metrics and management
ΓΆΒ ΒΆ Process improvement to drive down cycle time and increase inventory/order accuracy.
ΓΆΒ ΒΆ 5+ years in a professional business setting; logistics/supply chain, fulfillment/distribution. eCommerce experience preferred
ΓΆΒ ΒΆ A thorough knowledge of warehousing operations
ΓΆΒ ΒΆ Thorough understanding of transportation, supply-chain, and reverse logistics
ΓΆΒ ΒΆ Organized and detail oriented
ΓΆΒ ΒΆ Self-starter with the ability to manage and meet deadlines, including prioritization
ΓΆΒ ΒΆ Excellent problem solving skills with the ability to make decisions and take appropriate actions
ΓΆΒ ΒΆ Professionally skilled in personal presentation as well as verbal and written communication
ΓΆΒ ΒΆ Strong focus on customer service
ΓΆΒ ΒΆ Willing and able to work holidays (public and religious)

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